SleekFlow - Notice history

All systems operational

Web App - Operational

100% - uptime
Oct 2023
Nov 2023
Dec 2023

API - Operational

100% - uptime
Oct 2023
Nov 2023
Dec 2023

Mobile App - Operational

100% - uptime
Oct 2023
Nov 2023
Dec 2023

Notice history

Dec 2023

Scheduled Server Maintenances during 00:00 to 02:00 (GMT +8) on 17 Dec 2023
  • Completed
    16 Dec 2023 at 6:00 PMUTC
    Completed
    16 Dec 2023 at 6:00 PMUTC

    Maintenance has completed successfully

  • In progress
    16 Dec 2023 at 4:00 PMUTC
    In progress
    16 Dec 2023 at 4:00 PMUTC

    Maintenance is now in progress

  • Planned
    16 Dec 2023 at 4:00 PMUTC
    Planned
    16 Dec 2023 at 4:00 PMUTC

    Server Maintenance

    Date: 17 Dec 2023
    Start Time: 17 Dec 2023, 0:00 AM (GMT+8)
    End Time: 17 Dec 2023, 2:00 AM (GMT+8)
    Expected Downtime: 2 hours

    This maintenance is necessary to upgrade our servers for improved performance and security.

    To ensure the server's uptime and stability, we will be performing this upgrade during off-peak hours to ensure a seamless transition.

    During this maintenance window, access to SleekFlow will be unavailable. Normal platform operations, such as sending and receiving messages, will resume once the maintenance is complete.

    We appreciate your understanding.

Scheduled Maintenances on 16 Dec 2023 - 18 Dec 2023
  • Completed
    18 Dec 2023 at 1:00 AMUTC
    Completed
    18 Dec 2023 at 1:00 AMUTC

    Maintenance has completed successfully

  • Planned
    15 Dec 2023 at 4:00 PMUTC
    Planned
    15 Dec 2023 at 4:00 PMUTC

    We would like to inform you about an upcoming routine maintenance activities scheduled for SleekFlow.

    Maintenance on New Cloud API Signup, Facebook Messenger & Instagram Connections

    Date: 16 Dec 2023 - 18 Dec 2023
    Start Time: 16 Dec 2023, 9:00 AM (GMT+8)
    End Time: 18 Dec 2023, 9:00 AM (GMT+8)
    Expected Downtime: 60 hours

    During the maintenance, the new Cloud API signup and the ability to connect new Facebook Messenger and Instagram accounts will be temporarily disabled.

    However, we want to assure you that existing connected Cloud API, Facebook, and Instagram connections will not be affected. You will still be able to send and receive messages as usual.

    We appreciate your understanding!

  • In progress
    14 Dec 2023 at 4:00 PMUTC
    In progress
    14 Dec 2023 at 4:00 PMUTC

    Maintenance is now in progress

Nov 2023

⚠️ Disruption - WhatsApp Cloud API (Message Delivery)
  • Resolved
    UTC
    Resolved

    Meta have observed that intermittent Cloud API issues reported earlier was a false-positive, and it was not blocking legit businesses from sending/receiving messages.
    Please feel free to visit Meta Business API Status page here.

    Thank you for your patience.

  • Investigating
    UTC
    Investigating

    **Disruption impacting sending/receiving messages on WhatsApp Cloud API
    **
    Meta team is currently experiencing intermittent Cloud API registration issues impacting sending/receiving messages on Cloud API. You may refer to the WhatsApp Business API Status here.

    This issue started around Nov 15.

    Meta’s engineering teams are investigating the issue.We will provide another update sooner if additional information is available. We apologize for any inconvenience this may have caused and appreciate your patience and understanding.

Important service update - SleekFlow mobile App outage
  • Resolved
    UTC
    Resolved

    Updated on 10 Nov 09:00 am GMT+8

    The latest version of the app (v1.12.2) is now available on the App Store. Please update your mobile app to fix the issues with logging in or displaying/sending messages.

    Google Play Store https://play.google.com/store/apps/details?id=io.sleekflow.sleekflow&hl=en
    **iOS App Store **https://apps.apple.com/us/app/sleekflow-social-commerce/id1495751100

  • Update
    UTC
    Update

    Updated on 9 Nov 08:15pm GMT+8

    The new Android Version (v1.12.2) is now available on the Google Play Store. Update your app to resolve any issues.

    The iOS version (v1.12.2)is currently undergoing review by the Apple App Store. We will release an update as soon as we receive approval.

  • Monitoring
    UTC
    Monitoring

    Updated on 9 Nov 08:15pm GMT+8

    The new Android Version (v1.12.2) is now available on the Google Play Store. Update your app to resolve any issues.

    The iOS version (v1.12.2)is currently undergoing review by the Apple App Store. We will release an update as soon as we receive approval.

    Important service update - SleekFlow mobile app outage

    We are aware that the SleekFlow mobile app(v.1.12.1) is currently experiencing issues. Users may be unable to login or display/send messages using the app.
    Our mobile team has identified the root cause and applied a fix in a new version. We have already submitted the latest version to the App Store for review and approval by the Google Play and Apple teams. This process typically takes 24 to 48 hours. We will provide updates once the new version is approved and available in the store.
    As an interim solution, we recommend using the web version of SleekFlow at app.sleekflow.io.

    We apologize for any inconvenience this may have caused and appreciate your patience and understanding while we work to resolve the issue.

Some disruptions: Meta Cloud API

Oct 2023

Important service update - Microsoft Server issue
  • Resolved
    UTC
    Resolved

    Microsoft has deployed a fix to address the delays or disruptions affecting the loading of the SleekFlow platform.

    The issue has now been mitigated as of 27 Oct 18:00 GMT+8.

    Thank you for your patience and understanding.

Oct 2023 to Dec 2023

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