SleekFlow - Notice history

All systems operational

SleekFlow targets 99.9% platform uptime, excluding scheduled maintenance and disruptions to third-party services.

Web App - Operational

89.5% uptime
Dec 2023
Jan 2024
Feb 2024

API - Operational

100% uptime
Dec 2023
Jan 2024
Feb 2024

Mobile App - Operational

100% uptime
Dec 2023
Jan 2024
Feb 2024

Notice history

View current status

Feb 2024

No notices reported this month

Jan 2024

Important service update - Facebook Messenger, Instagram and WhatsApp Cloud API connection issue
ResolvedPartial outage761 hours 52 minutes
  • ResolvedUTC

    The connection for the new Facebook Messenger and Instagram channels is still pending for update from Meta team this issue has been escalated and the Meta Product team is looking into a fix for it.

    Please note that users may encounter connection issues during this period. We apologize for any inconvenience and greatly appreciate your patience.

  • IdentifiedUTC

    (Update) Updated on 5:30 pm 2 Feb 2024 (GMT +8)

    We have received an update from Meta that the ability to connect new WhatsApp Cloud API channels with SleekFlow has been resumed.


    The connection for the new Facebook Messenger and Instagram channels is still pending for update.

  • InvestigatingUTC

    We have been informed by Meta about a connection issue affecting the ability to connect new Facebook Messenger, Instagram, and WhatsApp Cloud API channels to SleekFlow. Our team is actively collaborating with Meta to resolve this bug and restore normal functionality as quickly as possible.

    During this time, we kindly request that users refrain from connecting new Instagram, Facebook, and WhatsApp Cloud API channels to SleekFlow. We apologize for any inconvenience caused and appreciate your understanding.

    We will provide updates on the progress and notify you as soon as the issue is resolved. Thank you for your patience and cooperation.

JAN20
Scheduled Server Maintenances during 00:00 to 02:00 (GMT +8) on 21 Jan 2024
CompletedMaintenance2 hours
  • Completed20 Jan 2024 at 6:00 PMUTC

    Maintenance has completed successfully

  • In progress20 Jan 2024 at 4:00 PMUTC

    Maintenance is now in progress

  • Planned20 Jan 2024 at 4:00 PMUTC

    Server Maintenance

    Date: 21 Jan 2024
    Start Time: 21 Jan 2024, 0:00 AM (GMT+8)
    End Time: 21 Jan 2024, 2:00 AM (GMT+8)
    Expected Downtime: 2 hours

    This maintenance is necessary to upgrade our servers for improved performance and security.
    To ensure the server’s uptime and stability, we will be performing this upgrade during off-peak hours to ensure a seamless transition.

    During this maintenance window, access to SleekFlow will be unavailable. Normal platform operations, such as sending and receiving messages, will resume once the maintenance is complete.

    We appreciate your understanding.

JAN2
Important service update - Shopify synchronization issue
CompletedMaintenance42 hours 30 minutes
  • Completed04 Jan 2024 at 4:08 AMUTC

    (Resolved) Updated on 11:00 am 4 Jan 2024

    We have released an update to align with the latest Shopify API version.
    Any contacts and orders that were not synchronized during the affected period will be synced back to SleekFlow accordingly.
    Thank you for your understanding!

  • In progress02 Jan 2024 at 9:38 AMUTC

    We have received a notice from Shopify stating that their API requires an update. This update will affect the synchronization between Shopify and SleekFlow, specifically in regards to the synchronization of contacts and orders.

    We are currently collaborating with the Shopify team to release an update that aligns with the latest API version ASAP. During the affected period, any unsynchronized contacts and orders will be synced back to SleekFlow once the fix is implemented.

    We apologize for any inconvenience this may have caused and appreciate your patience and understanding as we work to resolve the issue.

Dec 2023

DEC16
Scheduled Server Maintenances during 00:00 to 02:00 (GMT +8) on 17 Dec 2023
CompletedMaintenance2 hours
  • Completed16 Dec 2023 at 6:00 PMUTC

    Maintenance has completed successfully

  • In progress16 Dec 2023 at 4:00 PMUTC

    Maintenance is now in progress

  • Planned16 Dec 2023 at 4:00 PMUTC

    Server Maintenance

    Date: 17 Dec 2023
    Start Time: 17 Dec 2023, 0:00 AM (GMT+8)
    End Time: 17 Dec 2023, 2:00 AM (GMT+8)
    Expected Downtime: 2 hours

    This maintenance is necessary to upgrade our servers for improved performance and security.

    To ensure the server's uptime and stability, we will be performing this upgrade during off-peak hours to ensure a seamless transition.

    During this maintenance window, access to SleekFlow will be unavailable. Normal platform operations, such as sending and receiving messages, will resume once the maintenance is complete.

    We appreciate your understanding.

DEC15
Scheduled Maintenances on 16 Dec 2023 - 18 Dec 2023
CompletedMaintenance57 hours
  • Completed18 Dec 2023 at 1:00 AMUTC

    Maintenance has completed successfully

  • Planned15 Dec 2023 at 4:00 PMUTC

    We would like to inform you about an upcoming routine maintenance activities scheduled for SleekFlow.

    Maintenance on New Cloud API Signup, Facebook Messenger & Instagram Connections

    Date: 16 Dec 2023 - 18 Dec 2023
    Start Time: 16 Dec 2023, 9:00 AM (GMT+8)
    End Time: 18 Dec 2023, 9:00 AM (GMT+8)
    Expected Downtime: 60 hours

    During the maintenance, the new Cloud API signup and the ability to connect new Facebook Messenger and Instagram accounts will be temporarily disabled.

    However, we want to assure you that existing connected Cloud API, Facebook, and Instagram connections will not be affected. You will still be able to send and receive messages as usual.

    We appreciate your understanding!

  • In progress14 Dec 2023 at 4:00 PMUTC

    Maintenance is now in progress

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