Duration: 4 hours and 4 minutes

Affected Components: Web App, API, Mobile App

Jan 14, 02:55:24 GMT+0
Investigating - SleekFlow is currently experiencing an issue affecting message delivery and access since 14 Jan 2026 at 10:35 AM HKT**:** * **Message Syncing:** Outgoing messages may stay in a "loading" state, but are actually being sent to the end user. * **Incoming Messages:** New incoming messages are currently not being received in the platform. * **Interface:** Users may not be able to access the inbox. Our engineering team is actively investigating this matter. We will provide a further update as soon as additional information becomes available. We sincerely apologize for any inconvenience and appreciate your patience..

Jan 14, 03:10:51 GMT+0
Identified - Updated on 14 Jan 2026 **at 11:02 AM HKT** The team has applied mitigations, and the disruption is recovering. We will continue to monitor the status and provide updates as more information becomes available..

Jan 14, 06:59:25 GMT+0
Resolved - Updated on 14 Jan 2026 at 01:49 PM HKT**.** We can confirm the disruptions have been fully resolved. Thank you for your patience..

Duration: 3 hours and 38 minutes

Affected Components: Web App, Mobile App

Dec 10, 06:20:53 GMT+0
Investigating - SleekFlow is currently experiencing an issue affecting message delivery status indicators since 10 Dec 2025 at 02:00 PM HKT**.** Messages may display as loading or failed; however, they are being successfully delivered to end users. Our engineering team is actively investigating this matter. We will provide a further update as soon as additional information becomes available. We sincerely apologize for any inconvenience and appreciate your patience..

Dec 10, 06:32:18 GMT+0
Monitoring - Updated on **10 Dec 2025 at 02:25 PM HKT** The team has applied mitigations, and the disruption is recovering. We will continue to monitor the status and provide updates as more information becomes available..

Dec 10, 09:58:26 GMT+0
Resolved - We can confirm the disruptions have been fully resolved since **10 Dec 2025 at 02:25 PM HKT.** Thank you for your patience..

Duration: 2 hours and 40 minutes

Affected Components: Web App, API, Mobile App

Nov 14, 07:25:03 GMT+0
Investigating - Microsoft has informed us that Azure is experiencing a service disruption since **14 Nov 2025 at 02:57 PM HKT.** This issue from Microsoft could potentially affect some users’ access to SleekFlow, including logging in, loading, sending, and receiving messages. We are maintaining close communication with Microsoft’s team to investigate the issue, and will provide updates as soon as we receive them from the team..

Nov 14, 07:45:08 GMT+0
Monitoring - Updated on **14 Nov 2025 at 03:39 PM HKT** The team has applied mitigations, and the disruption is recovering. We will continue to monitor the status and provide updates as more information becomes available..

Nov 14, 10:05:10 GMT+0
Resolved - We can confirm the disruptions have been fully resolved**.** Thank you for your patience..

Duration: 56 minutes

Affected Components: Web App, API, Mobile App

Nov 3, 08:25:44 GMT+0
Investigating - Microsoft Azure Service Bus is experiencing a service disruption. This issue from Microsoft could potentially affect some users' ability to send and receive messages in the inbox, broadcast, and Flow Builder, among other areas. Microsoft’s team is currently investigating the issue, and we are maintaining close communication with them. We will provide updates as soon as we receive them from the team. We apologize for any inconvenience this may have caused and appreciate your patience and understanding while we work to resolve the issue..

Nov 3, 09:21:48 GMT+0
Resolved - The team has deployed a quick fix, and disruptions have resumed since **November 3, 2025, at 4:50 PM HKT**. The ability to send and receive messages in the inbox, broadcast, and Flow Builder, among other areas of SleekFlow, has been fully restored. Thank you for your patience..

Duration: 18 hours and 50 minutes

Affected Components: Web App, API, Mobile App

Oct 20, 07:30:05 GMT+0
Investigating - **Amazon Web Services (AWS)** is experiencing a service disruption. This issue from AWS could potentially affect some users’ access to SleekFlow, including loading, sending, and receiving messages. We recommend that users DO NOT log out or refresh the browser, as doing so may be impacted by the current AWS issue. AWS's team is currently investigating the issue, and we are maintaining close communication with them. We will provide updates as soon as we receive them from the team. We apologize for any inconvenience this may have caused and appreciate your patience and understanding while we work to resolve the issue. For real-time AWS status details, refer to the official page: [AWS Service Health Dashboard (](https://health.aws.amazon.com/health/status)<https://health.aws.amazon.com/health/status>).

Oct 20, 10:23:55 GMT+0
Monitoring - The AWS team has applied mitigations, and the disruption has recovered. The team will continue to monitor the status and provide updates as more information becomes available..

Oct 21, 02:19:47 GMT+0
Resolved - The AWS team has deployed the fix, and the disruptions have been fully resolved since **Oct 20 2:48 PM PDT.** Access to SleekFlow has been resumed. Thank you for your patience. For full details, please refer to the AWS official page: [**AWS Service Health Dashboard (**](https://health.aws.amazon.com/health/status)<https://health.aws.amazon.com/health/status>).

Duration: 14 hours and 59 minutes

Affected Components: Web App, Mobile App

Oct 9, 10:12:40 GMT+0
Monitoring - Microsoft Azure is experiencing a service disruption. This issue from Microsoft could potentially affect some users’ access to SleekFlow, including loading, sending, and receiving messages. Microsoft’s team is currently investigating the issue, and we are maintaining close communication with them. We will provide updates as soon as we receive them from the team. We apologize for any inconvenience this may have caused and appreciate your patience and understanding while we work to resolve the issue..

Oct 10, 01:12:05 GMT+0
Resolved - The Microsoft team has deployed the fix, and the disruptions have been resolved since **9 Oct 2025 at 10:00 PM HKT**. Access to SleekFlow has been resumed. Thank you for your patience..

Duration: 9 hours and 23 minutes

Affected Components: Mobile App, Web App

Feb 13, 16:33:20 GMT+0
Investigating - Microsoft Azure is experiencing a service disruption. This issue from Microsoft could potentially affect some users’ access to SleekFlow, including loading, sending, and receiving messages. Microsoft’s team is currently investigating the issue, and we are maintaining close communication with them. We will provide updates as soon as we receive them from the team. We apologize for any inconvenience this may have caused and appreciate your patience and understanding while we work to resolve the issue..

Feb 14, 01:56:22 GMT+0
Resolved - The Microsoft team has deployed the fix, and the disruptions have been resolved since **14 Feb 2025 at 01:00 AM HKT**. Access to SleekFlow has been fully restored. Thank you for your patience..

Duration: 1 hour and 18 minutes

Affected Components: Mobile App, API, Web App

Oct 15, 04:59:33 GMT+0
Investigating - **Started on Oct 15 2024 07:54 AM GMT+8** We have received information from Meta about a major impact on webhook delivery for inbound and outbound messages on WhatsApp Cloud API. This Meta issue may potentially affect the **receiving of messages from WhatsApp end users** and **the sending of messages from SleekFlow** with a loading icon being displayed. Meta’s engineering teams are currently investigating the issue. We apologize for any inconvenience this may cause and appreciate your patience and understanding. In the meantime, if you have any questions, feel free to contact our team through our [HK WhatsApp](https://api.whatsapp.com/send?phone=85264522442) or [SEA WhatsApp channel](https://api.whatsapp.com/send?phone=6564328333) or via email ([cs@sleekflow.io](mailto:cs@sleekflow.io)) ..

Oct 15, 06:17:18 GMT+0
Resolved - **Important service update - Meta major disruptions on message deliveryUpdates on Oct 15 2024 1:21 PM GMT+8** The fix has been deployed by Meta and the major disruptions on WhatsApp API since **Oct 15 2024 1:21 PM GMT+8** have now been resolved.Thank you for your understanding..

Duration: 12 hours and 20 minutes

Affected Components: Mobile App, Web App

Jul 30, 13:00:49 GMT+0
Investigating - We have been informed by Microsoft that Azure is experiencing a service disruption, you may find more details [here](https://azure.status.microsoft/en-us/status) This issue from Microsoft could potentially affect some users’ access to SleekFlow, including logging in, loading, sending, and receiving messages. Microsoft’s team is currently investigating the issue, and we are maintaining close communication with them. We will provide updates as soon as we receive them from the team. .

Jul 30, 15:13:04 GMT+0
Monitoring - **Updated on 30 Jul 2024 at 11:00 PM HKT** The Microsoft team has made networking configuration changes and performed failovers to alternate networking paths. Please find more details [here](https://azure.status.microsoft/en-us/status) Users’ access to SleekFlow, including loading, sending, and receiving messages, is resuming We will maintain close communication with the Microsoft team and continue to monitor the situation to ensure complete recovery..

Jul 31, 01:21:05 GMT+0
Resolved - Updated on **31 Jul 2024 at 07:00 AM HKT** The Microsoft team has deployed the fix, and the disruptions have been resolved. Users’ access to SleekFlow has been resumed. We appreciate your understanding..

Duration: 17 hours and 10 minutes

Affected Components: Mobile App, Web App

Jun 8, 07:40:35 GMT+0
Investigating - **Started on June 8 2024 04:50 GMT+8** We have received information from Meta that WhatsApp is currently undergoing a service disruption. This Meta issue may potentially affect access to WhatsApp Business Account (WABA), particularly the loading of approved templates on our platform.  Meta's engineering teams are currently investigating the issue. We apologize for any inconvenience this may cause and appreciate your patience and understanding. In the meantime, if you have any questions, feel free to contact our team through our [HK WhatsApp](https://api.whatsapp.com/send?phone=85264522442) or [SEA WhatsApp channel](https://api.whatsapp.com/send?phone=6564328333) or via email ([cs@sleekflow.io](mailto:cs@sleekflow.io)) For more updates, you can check on [Meta status page](https://metastatus.com/whatsapp-business-api)..

Jun 9, 00:50:21 GMT+0
Resolved - **Updates on Mar 27 2024 12:11 PM GMT+8** The fix has been deployed by Meta and the major disruptions on WhatsApp since 27 Mar 10:57 AM (GMT+8) have now been resolved. Thank you for your understanding..

Duration: 19 days, 16 hours and 13 minutes

Affected Components: Web App

Jan 29, 10:25:32 GMT+0
Investigating - We have been informed by Meta about a **connection issue** affecting the ability to connect new Facebook Messenger, Instagram, and WhatsApp Cloud API channels to SleekFlow. Our team is actively collaborating with Meta to resolve this bug and restore normal functionality as quickly as possible. During this time, we kindly request that users refrain from **connecting new Instagram, Facebook, and WhatsApp Cloud API channels** to SleekFlow. We apologize for any inconvenience caused and appreciate your understanding. We will provide updates on the progress and notify you as soon as the issue is resolved. Thank you for your patience and cooperation..

Mar 1, 04:17:44 GMT+0
Resolved - The connection for the new Facebook Messenger and Instagram channels is still pending for update from Meta team this issue has been escalated and the Meta Product team is looking into a fix for it. Please note that users may encounter connection issues during this period. We apologize for any inconvenience and greatly appreciate your patience..

Feb 2, 09:46:07 GMT+0
Identified - **(Update) Updated on 5:30 pm 2 Feb 2024 (GMT +8)** We have received an update from Meta that the ability to connect new **WhatsApp Cloud API** channels with SleekFlow has been resumed. The connection for the new Facebook Messenger and Instagram channels is still pending for update..

Duration: 2 hours

Affected Components: Mobile App, Web App

Jan 20, 16:00:01 GMT+0
Identified - Maintenance is now in progress.

Jan 20, 16:00:00 GMT+0
Identified - **Server Maintenance** Date: 21 Jan 2024 Start Time: 21 Jan 2024, 0:00 AM (GMT+8) End Time: 21 Jan 2024, 2:00 AM (GMT+8) Expected Downtime: 2 hours This maintenance is necessary to upgrade our servers for improved performance and security. To ensure the server’s uptime and stability, we will be performing this upgrade during off-peak hours to ensure a seamless transition. During this maintenance window, **access to SleekFlow will be unavailable**. Normal platform operations, such as sending and receiving messages, will resume once the maintenance is complete. We appreciate your understanding..

Jan 20, 18:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 day, 18 hours and 30 minutes

Affected Components: API

Jan 2, 09:38:19 GMT+0
Identified - We have received a notice from Shopify stating that their API requires an update. This update will affect the synchronization between Shopify and SleekFlow, specifically in regards to the synchronization of contacts and orders. We are currently collaborating with the Shopify team to release an update that aligns with the latest API version ASAP. During the affected period, any unsynchronized contacts and orders will be synced back to SleekFlow once the fix is implemented. We apologize for any inconvenience this may have caused and appreciate your patience and understanding as we work to resolve the issue..

Jan 4, 04:08:38 GMT+0
Completed - (Resolved) Updated on 11:00 am 4 Jan 2024 We have released an update to align with the latest Shopify API version. Any contacts and orders that were not synchronized during the affected period will be synced back to SleekFlow accordingly. Thank you for your understanding!.

Duration: 2 hours

Affected Components: Web App, Mobile App

Dec 16, 18:00:00 GMT+0
Completed - Maintenance has completed successfully.

Dec 16, 16:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 16, 16:00:00 GMT+0
Identified - **Server Maintenance** Date: 17 Dec 2023 Start Time: 17 Dec 2023, 0:00 AM (GMT+8) End Time: 17 Dec 2023, 2:00 AM (GMT+8) Expected Downtime: 2 hours This maintenance is necessary to upgrade our servers for improved performance and security. To ensure the server's uptime and stability, we will be performing this upgrade during off-peak hours to ensure a seamless transition. During this maintenance window, **access to SleekFlow will be unavailable**. Normal platform operations, such as sending and receiving messages, will resume once the maintenance is complete. We appreciate your understanding..

Duration: 3 days and 9 hours

Affected Components: Web App

Dec 18, 01:00:00 GMT+0
Completed - Maintenance has completed successfully.

Dec 14, 16:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 15, 16:00:00 GMT+0
Identified - We would like to inform you about an upcoming routine maintenance activities scheduled for SleekFlow. **Maintenance on New Cloud API Signup, Facebook Messenger & Instagram Connections** Date: 16 Dec 2023 - 18 Dec 2023 Start Time: 16 Dec 2023, 9:00 AM (GMT+8) End Time: 18 Dec 2023, 9:00 AM (GMT+8) Expected Downtime: 60 hours During the maintenance, the **new** Cloud API signup and the ability to connect new Facebook Messenger and Instagram accounts will be **temporarily disabled**. However, we want to assure you that **existing connected Cloud API, Facebook, and Instagram connections will not be affected**. You will still be able to send and receive messages as usual. We appreciate your understanding! .

Duration: 3 days, 7 hours and 46 minutes

Affected Components: API

Nov 21, 05:56:16 GMT+0
Investigating - **Disruption impacting sending/receiving messages on WhatsApp Cloud API ** Meta team is currently experiencing intermittent Cloud API registration issues impacting sending/receiving messages on Cloud API. You may refer to the WhatsApp Business API Status [here](https://metastatus.com/whatsapp-business-api/?fbclid=IwAR1S9Y6a10XOV_HjZzzHygK2LoeaxAEXQirCCdeKeHEOWzZovvQFZud65X0). This issue started around Nov 15. Meta’s engineering teams are investigating the issue.We will provide another update sooner if additional information is available. We apologize for any inconvenience this may have caused and appreciate your patience and understanding..

Nov 22, 06:52:02 GMT+0
Resolved - Meta have observed that intermittent Cloud API issues reported earlier was a false-positive, and it was not blocking legit businesses from sending/receiving messages. Please feel free to visit Meta Business API Status page [here](https://metastatus.com/whatsapp-business-api/?fbclid=IwAR1S9Y6a10XOV_HjZzzHygK2LoeaxAEXQirCCdeKeHEOWzZovvQFZud65X0). Thank you for your patience..

Duration: 1 day, 1 hour and 2 minutes

Affected Components: Mobile App

Nov 9, 12:44:00 GMT+0
Monitoring - **Updated on 9 Nov 08:15pm GMT+8** The new Android Version (v1.12.2) is now available on the Google Play Store. Update your app to resolve any issues. The iOS version (v1.12.2)is currently undergoing review by the Apple App Store. We will release an update as soon as we receive approval..

Nov 9, 10:33:00 GMT+0
Monitoring - **Updated on 9 Nov 08:15pm GMT+8** The new Android Version (v1.12.2) is now available on the Google Play Store. Update your app to resolve any issues. The iOS version (v1.12.2)is currently undergoing review by the Apple App Store. We will release an update as soon as we receive approval. **Important service update - SleekFlow mobile app outage** We are aware that the SleekFlow mobile app(v.1.12.1) is currently experiencing issues. Users may be unable to login or display/send messages using the app. Our mobile team has identified the root cause and applied a fix in a new version. We have already submitted the latest version to the App Store for review and approval by the Google Play and Apple teams. This process typically takes 24 to 48 hours. We will provide updates once the new version is approved and available in the store. As an interim solution, we recommend using the web version of SleekFlow at app.sleekflow.io. We apologize for any inconvenience this may have caused and appreciate your patience and understanding while we work to resolve the issue..

Nov 10, 01:45:40 GMT+0
Resolved - **Updated on 10 Nov 09:00 am GMT+8** The latest version of the app (v1.12.2) is now available on the App Store. Please update your mobile app to fix the issues with logging in or displaying/sending messages. **Google Play Store** https://play.google.com/store/apps/details?id=io.sleekflow.sleekflow&hl=en **iOS App Store **https://apps.apple.com/us/app/sleekflow-social-commerce/id1495751100.

Duration: 1 hour and 16 minutes

Affected Components: API

Nov 8, 07:15:15 GMT+0
Investigating - We are currently experiencing some disruption impacting sending messages on **WhatsApp Cloud API.** This issue started at 1 November 2023 5:25 PM PST. Our engineering teams are investigating the issue. We will provide another update within 4 hours or sooner if additional information is available. https://metastatus.com/whatsapp-business-api/?fbclid=IwAR1S9Y6a10XOV_HjZzzHygK2LoeaxAEXQirCCdeKeHEOWzZovvQFZud65X0 .

Nov 8, 08:30:46 GMT+0
Resolved - The fix for the some disruption impacting sending messages on WhatsApp Cloud API has been deployed and this issue is now mitigated as of 8 November 2023 12:15 AM PST. Thank you for your patience. [https://metastatus.com/whatsapp-business-api/?fbclid=IwAR1S9Y6a10XOV_HjZzzHygK2LoeaxAEXQirCCdeKeHEOWzZovvQFZud65X0](url).

Affected Components: Web App, API

Oct 27, 09:05:00 GMT+0
Resolved - Microsoft has deployed a fix to address the delays or disruptions affecting the loading of the SleekFlow platform. The issue has now been mitigated as of 27 Oct 18:00 GMT+8. Thank you for your patience and understanding..