SleekFlow - Notice history

All systems operational

Web App - Operational

99% - uptime
Nov 2023
Dec 2023
Jan 2024

API - Operational

100% - uptime
Nov 2023
Dec 2023
Jan 2024

Mobile App - Operational

100% - uptime
Nov 2023
Dec 2023
Jan 2024

Notice history

Jan 2024

Important service update - Facebook Messenger, Instagram and WhatsApp Cloud API connection issue
  • Resolved
    Resolved

    The connection for the new Facebook Messenger and Instagram channels is still pending for update from Meta team this issue has been escalated and the Meta Product team is looking into a fix for it.

    Please note that users may encounter connection issues during this period. We apologize for any inconvenience and greatly appreciate your patience.

  • Identified
    Identified

    (Update) Updated on 5:30 pm 2 Feb 2024 (GMT +8)

    We have received an update from Meta that the ability to connect new WhatsApp Cloud API channels with SleekFlow has been resumed.


    The connection for the new Facebook Messenger and Instagram channels is still pending for update.

  • Investigating
    Investigating

    We have been informed by Meta about a connection issue affecting the ability to connect new Facebook Messenger, Instagram, and WhatsApp Cloud API channels to SleekFlow. Our team is actively collaborating with Meta to resolve this bug and restore normal functionality as quickly as possible.

    During this time, we kindly request that users refrain from connecting new Instagram, Facebook, and WhatsApp Cloud API channels to SleekFlow. We apologize for any inconvenience caused and appreciate your understanding.

    We will provide updates on the progress and notify you as soon as the issue is resolved. Thank you for your patience and cooperation.

Scheduled Server Maintenances during 00:00 to 02:00 (GMT +8) on 21 Jan 2024
  • Completed
    20 Jan 2024 at 6:00 PM
    Completed
    20 Jan 2024 at 6:00 PM

    Maintenance has completed successfully

  • In progress
    20 Jan 2024 at 4:00 PM
    In progress
    20 Jan 2024 at 4:00 PM

    Maintenance is now in progress

  • Planned
    20 Jan 2024 at 4:00 PM
    Planned
    20 Jan 2024 at 4:00 PM

    Server Maintenance

    Date: 21 Jan 2024
    Start Time: 21 Jan 2024, 0:00 AM (GMT+8)
    End Time: 21 Jan 2024, 2:00 AM (GMT+8)
    Expected Downtime: 2 hours

    This maintenance is necessary to upgrade our servers for improved performance and security.
    To ensure the server’s uptime and stability, we will be performing this upgrade during off-peak hours to ensure a seamless transition.

    During this maintenance window, access to SleekFlow will be unavailable. Normal platform operations, such as sending and receiving messages, will resume once the maintenance is complete.

    We appreciate your understanding.

Important service update - Shopify synchronization issue
  • Completed
    04 Jan 2024 at 4:08 AM
    Completed
    04 Jan 2024 at 4:08 AM

    (Resolved) Updated on 11:00 am 4 Jan 2024

    We have released an update to align with the latest Shopify API version.
    Any contacts and orders that were not synchronized during the affected period will be synced back to SleekFlow accordingly.
    Thank you for your understanding!

  • In progress
    02 Jan 2024 at 9:38 AM
    In progress
    02 Jan 2024 at 9:38 AM

    We have received a notice from Shopify stating that their API requires an update. This update will affect the synchronization between Shopify and SleekFlow, specifically in regards to the synchronization of contacts and orders.

    We are currently collaborating with the Shopify team to release an update that aligns with the latest API version ASAP. During the affected period, any unsynchronized contacts and orders will be synced back to SleekFlow once the fix is implemented.

    We apologize for any inconvenience this may have caused and appreciate your patience and understanding as we work to resolve the issue.

Dec 2023

Scheduled Server Maintenances during 00:00 to 02:00 (GMT +8) on 17 Dec 2023
  • Completed
    16 Dec 2023 at 6:00 PM
    Completed
    16 Dec 2023 at 6:00 PM

    Maintenance has completed successfully

  • In progress
    16 Dec 2023 at 4:00 PM
    In progress
    16 Dec 2023 at 4:00 PM

    Maintenance is now in progress

  • Planned
    16 Dec 2023 at 4:00 PM
    Planned
    16 Dec 2023 at 4:00 PM

    Server Maintenance

    Date: 17 Dec 2023
    Start Time: 17 Dec 2023, 0:00 AM (GMT+8)
    End Time: 17 Dec 2023, 2:00 AM (GMT+8)
    Expected Downtime: 2 hours

    This maintenance is necessary to upgrade our servers for improved performance and security.

    To ensure the server's uptime and stability, we will be performing this upgrade during off-peak hours to ensure a seamless transition.

    During this maintenance window, access to SleekFlow will be unavailable. Normal platform operations, such as sending and receiving messages, will resume once the maintenance is complete.

    We appreciate your understanding.

Scheduled Maintenances on 16 Dec 2023 - 18 Dec 2023
  • Completed
    18 Dec 2023 at 1:00 AM
    Completed
    18 Dec 2023 at 1:00 AM

    Maintenance has completed successfully

  • Planned
    15 Dec 2023 at 4:00 PM
    Planned
    15 Dec 2023 at 4:00 PM

    We would like to inform you about an upcoming routine maintenance activities scheduled for SleekFlow.

    Maintenance on New Cloud API Signup, Facebook Messenger & Instagram Connections

    Date: 16 Dec 2023 - 18 Dec 2023
    Start Time: 16 Dec 2023, 9:00 AM (GMT+8)
    End Time: 18 Dec 2023, 9:00 AM (GMT+8)
    Expected Downtime: 60 hours

    During the maintenance, the new Cloud API signup and the ability to connect new Facebook Messenger and Instagram accounts will be temporarily disabled.

    However, we want to assure you that existing connected Cloud API, Facebook, and Instagram connections will not be affected. You will still be able to send and receive messages as usual.

    We appreciate your understanding!

  • In progress
    14 Dec 2023 at 4:00 PM
    In progress
    14 Dec 2023 at 4:00 PM

    Maintenance is now in progress

Nov 2023

⚠️ Disruption - WhatsApp Cloud API (Message Delivery)
  • Resolved
    Resolved

    Meta have observed that intermittent Cloud API issues reported earlier was a false-positive, and it was not blocking legit businesses from sending/receiving messages.
    Please feel free to visit Meta Business API Status page here.

    Thank you for your patience.

  • Investigating
    Investigating

    **Disruption impacting sending/receiving messages on WhatsApp Cloud API
    **
    Meta team is currently experiencing intermittent Cloud API registration issues impacting sending/receiving messages on Cloud API. You may refer to the WhatsApp Business API Status here.

    This issue started around Nov 15.

    Meta’s engineering teams are investigating the issue.We will provide another update sooner if additional information is available. We apologize for any inconvenience this may have caused and appreciate your patience and understanding.

Important service update - SleekFlow mobile App outage
  • Resolved
    Resolved

    Updated on 10 Nov 09:00 am GMT+8

    The latest version of the app (v1.12.2) is now available on the App Store. Please update your mobile app to fix the issues with logging in or displaying/sending messages.

    Google Play Store https://play.google.com/store/apps/details?id=io.sleekflow.sleekflow&hl=en
    **iOS App Store **https://apps.apple.com/us/app/sleekflow-social-commerce/id1495751100

  • Update
    Update

    Updated on 9 Nov 08:15pm GMT+8

    The new Android Version (v1.12.2) is now available on the Google Play Store. Update your app to resolve any issues.

    The iOS version (v1.12.2)is currently undergoing review by the Apple App Store. We will release an update as soon as we receive approval.

  • Monitoring
    Monitoring

    Updated on 9 Nov 08:15pm GMT+8

    The new Android Version (v1.12.2) is now available on the Google Play Store. Update your app to resolve any issues.

    The iOS version (v1.12.2)is currently undergoing review by the Apple App Store. We will release an update as soon as we receive approval.

    Important service update - SleekFlow mobile app outage

    We are aware that the SleekFlow mobile app(v.1.12.1) is currently experiencing issues. Users may be unable to login or display/send messages using the app.
    Our mobile team has identified the root cause and applied a fix in a new version. We have already submitted the latest version to the App Store for review and approval by the Google Play and Apple teams. This process typically takes 24 to 48 hours. We will provide updates once the new version is approved and available in the store.
    As an interim solution, we recommend using the web version of SleekFlow at app.sleekflow.io.

    We apologize for any inconvenience this may have caused and appreciate your patience and understanding while we work to resolve the issue.

Some disruptions: Meta Cloud API

Nov 2023 to Jan 2024

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