SleekFlow - ⚠️ Disruption - Message Delivery Status and access to SleekFlow – Incident details

All systems operational

⚠️ Disruption - Message Delivery Status and access to SleekFlow

Resolved
Major outage
Started about 2 months agoLasted about 4 hours

Affected

Web App

Major outage from 2:55 AM to 6:59 AM

API

Major outage from 2:55 AM to 6:59 AM

Mobile App

Major outage from 2:55 AM to 6:59 AM

Updates
  • Resolved
    Resolved

    Updated on 14 Jan 2026 at 01:49 PM HKT.

    We can confirm the disruptions have been fully resolved.


    Thank you for your patience.

  • Identified
    Identified

    Updated on 14 Jan 2026 at 11:02 AM HKT


    The team has applied mitigations, and the disruption is recovering.

    We will continue to monitor the status and provide updates as more information becomes available.

  • Investigating
    Investigating

    SleekFlow is currently experiencing an issue affecting message delivery and access since 14 Jan 2026 at 10:35 AM HKT:

    • Message Syncing: Outgoing messages may stay in a "loading" state, but are actually being sent to the end user.

    • Incoming Messages: New incoming messages are currently not being received in the platform.

    • Interface: Users may not be able to access the inbox.

    Our engineering team is actively investigating this matter. We will provide a further update as soon as additional information becomes available. We sincerely apologize for any inconvenience and appreciate your patience.