SleekFlow - Major disruptions: Meta Cloud API – Incident details

All systems operational

Major disruptions: Meta Cloud API

Resolved
Operational
Started about 2 months agoLasted about 1 hour

Affected

Web App

Partial outage from 4:59 AM to 6:17 AM

API

Partial outage from 4:59 AM to 6:17 AM

Mobile App

Partial outage from 4:59 AM to 6:17 AM

Updates
  • Resolved
    Resolved

    Important service update - Meta major disruptions on message deliveryUpdates on Oct 15 2024 1:21 PM GMT+8

    The fix has been deployed by Meta and the major disruptions on WhatsApp API since Oct 15 2024 1:21 PM GMT+8 have now been resolved.Thank you for your understanding.

  • Investigating
    Investigating

    Started on Oct 15 2024 07:54 AM GMT+8

    We have received information from Meta about a major impact on webhook delivery for inbound and outbound messages on WhatsApp Cloud API.
    This Meta issue may potentially affect the receiving of messages from WhatsApp end users and the sending of messages from SleekFlow with a loading icon being displayed. Meta’s engineering teams are currently investigating the issue.

    We apologize for any inconvenience this may cause and appreciate your patience and understanding.

    In the meantime, if you have any questions, feel free to contact our team through our HK WhatsApp or SEA WhatsApp channel or via email (cs@sleekflow.io) .